Getting Started

1. How do I create an account on FindMyCourse.ai?

   Click "Sign Up", enter your name, email address, and a secure password, then verify your email or phone number when prompted. Once verification is complete, your account will be active and ready to use.

2. What information do I need to sign up?

   Registration requires a valid email address, your full name, and a password. You may also choose to provide optional academic details, which help us deliver more relevant course recommendations.

3. How do I navigate the platform?

   You can use the AI-powered search bar to ask questions in natural language, or browse dedicated sections such as Course Search, Study Abroad, and On-Campus Programs to explore available options.

4. What should I do after signing up?

   Once your account is active, you can search for courses, compare programs side by side, save your favourites, and explore a wide range of study options tailored to your interests.

5. How can I update my profile information?

   Select the profile icon in the top-right corner of the page, go to My Dashboard, click on Settings tab, make the required changes, and save to apply your updates.

Recover Account

1. How do I recover my password if I forget it?

   Click on "Forgot Password" on the login page, enter your registered phone or email address, and follow the instructions to reset your password.

2. What should I do if I cannot access my account?

   We recommend resetting your password as a first step. If the issue persists, please contact our support team through the Help Centre for further assistance

3. Can I recover my account using my email or phone number?

   Yes. Account recovery is available through either your registered email address or phone number.

4. How long does the account recovery process take?

   The process usually takes just a few minutes. In rare cases, it may take up to 24 hours if additional support is needed.

5. What if I do not receive a password reset email?

   Please check your spam or junk folder and confirm that you entered the correct email address. If the email still does not arrive, you may request another reset.

Course search

1. How do I search for courses?

   Enter keywords such as a subject, course name, or field of study into the search bar to view matching results.

2. Can I filter my search results?

   Yes. You can refine results by subject, location, course duration, and level of study to find the programs that best match your goals.

3. How do I compare courses?

   Select the courses you are interested in and click the Compare button to view them side by side across key criteria.

4. What if I cannot find a specific course?

   Try using broader search terms or adjusting your filters. You may also use the AI assistant for personalised suggestions and guidance.

5. Can I save courses for later?

   Yes. Click the Save icon to bookmark a course. Saved courses can be accessed at any time from your profile.

Study Abroad Support

1. How does FindMyCourse.ai support study abroad?

   We help you discover international study opportunities and connect you directly with universities for admissions guidance and further information.

2. What can I explore through the Study Abroad section?

   You can review universities, courses, tuition fees, entry requirements, and detailed program comparisons to support your decision making.

3. Does FindMyCourse.ai process applications or visas?

   No. FindMyCourse.ai does not process applications or visa requests. We connect you with universities and trusted partners who manage these services on your behalf.

Certificates

1. Will I receive a certificate after completing a course?

   Most courses provide a certificate of completion. Availability and format may vary depending on the course provider.

2. How do I access my certificate?

   Certificates are issued by the course provider and can typically be downloaded from their platform or your account on their site.

3. Can I share my certificate?

   Yes. Certificates can be shared on LinkedIn, included in your resume, or displayed on other professional platforms.

4. What should I do if my certificate contains an error?

   Please contact the course provider directly to request a correction.

Support and Complaints

1. How do I contact support?

   You can reach our support team by submitting an enquiry through the contact form available in the Help Centre.

2. How long does support take to respond?

   Our team typically responds within five to seven business days.

3. Can I escalate an issue?

   Yes. Any issue that has not been resolved to your satisfaction can be escalated for further review.

4. What information should I include in a complaint?

   Please include the course name, a clear description of the issue, any relevant dates, and supporting screenshots where applicable. This helps us investigate and resolve your complaint efficiently.

5. Will submitting a complaint affect my account?

   No. Submitting a complaint will not affect your account status or your access to the platform.