Getting Started

1. How do I create an account on the platform?

   To create an account, click on the "Sign Up" button, provide your phone number, set a password, and complete the required personal details. After submitting, you'll receive an OTP (One-Time Password). Enter the OTP and submit to complete your registration.

2. What information do I need to sign up?

   You’ll need a valid phone number, your full name, and a password. Additional information such as your educational background may be required depending on the services you’re signing up for.

3. How can I navigate through the platform?

   Use the search bar to interact with the AI model for study abroad inquiries, or manually navigate sections like Course Search or the cost calculator by selecting the relevant options. Each section is clearly labeled to enhance user experience.

4. What should I do after signing up?

   After registering, you can start exploring courses, calculate living expenses in your desired destination, or begin your application process.

5. How can I update my profile information?

   Access your profile by clicking on your name or avatar in the top right corner, then select "Edit Profile" to update your information and save the changes.

Recover Account

1. How do I recover my password if I forget it?

   Click on the "Forgot Password" link on the login page, enter your registered phone number, and follow the instructions sent to your phone to reset your password.

2. What should I do if I can't access my account?

   First, try resetting your password. If you continue to experience issues, contact customer support through the “Help Center” for further assistance.

3. Can I recover my account using my email?

   Yes, if your email is linked to your account, you will receive a recovery link to reset your password.

4. How long does the account recovery process take?

   Typically, the process is completed within a few minutes. However, if issues arise, it may take up to 24 hours to resolve through customer support.

5. What should I do if I don’t receive the password reset email?

   Check your spam or junk folder. If the email isn’t there, ensure you entered the correct email address or try resending the email. If the problem persists, contact support.

Course search

1. How do I search for courses on the platform?

   Use the search bar on the homepage to enter keywords related to your desired course, such as subject, location, or institution.

2. Can I filter courses by subject or location?

   Yes, after searching, use the filters on the results page to narrow down your options by subject, location, duration, and other preferences.

3. How do I compare different courses?

   Select the courses you wish to compare and click the "Compare" button to view a side-by-side comparison of key details like fees, duration, and course structure.

4. What should I do if I can’t find the course I’m looking for?

   Use broader keywords or adjust the filters. If you still can’t find the course, contact support for assistance or alternative suggestions.

5. How can I save courses I’m interested in?

   Click the "Save" or "Favorite" icon next to the course listing. Access your saved courses from the "Saved Courses" section in your profile.

Offer Letter

1. How do I receive my offer letter after applying for a course?

   Once your application is processed, the offer letter will be sent to your registered email. You can also download it directly from the "My Applications" section of your account.

2. What information is included in the offer letter?

   Offer letters generally include details about the course, start date, tuition fees, conditions of the offer, and any additional requirements.

3. How long does it take to get an offer letter?

   The time frame varies by institution but typically ranges from a few days to a few weeks. You will be notified via email when your offer letter is ready.

4. Can I download my offer letter from the platform?

   Yes, you can download your offer letter from the "My Applications" section. Locate the course and click on the "Download Offer Letter" link.

5. What should I do if there is an error in my offer letter?

   Contact the institution directly using the contact information provided in the offer letter, or reach out to support for help with corrections.

Study Loans

1. How can I apply for a study loan through the platform?

   Navigate to the "Study Loans" section, choose a loan provider, and click "Apply Now." Complete the application form with your details and submit.

2. What are the eligibility criteria for study loans?

   Eligibility criteria differ by provider but generally require enrollment in a course, meeting specific academic standards, and providing valid identification and financial documents.

3. How long does it take to get approval for a study loan?

   Approval times vary by provider, typically ranging from a few days to a couple of weeks.

4. Can I compare different loan options?

   Study loans are offered by our partnered financial institutions. For comparison, notify us in advance to initiate inquiries with multiple banks. Please note that applying for multiple loans may negatively impact your credit score.

5. What documents do I need to apply for a study loan?

   Typically, you will need identification (ID or passport), proof of enrollment, financial statements, and sometimes academic records.

Online Courses

1. How do I enroll in online courses through the platform?

   Visit the “Online Courses” page and either use the search bar to find your desired course or click on the courses displayed. Follow the "Enroll Now" button and complete the registration process.

2. Are there any prerequisites for the online courses offered?

   Prerequisites vary by course. Refer to the course details page for information on required prior knowledge, qualifications, or specific skills.

3. How can I access the online course materials?

   After enrolling, access your course materials through the "My Courses" section in your account. Materials are available as videos, PDFs, or interactive content.

4. Can I track my progress in an online course?

   Yes, for courses offered directly on our platform, you can track your progress through your course dashboard. For courses completed on affiliated platforms, progress must be tracked through their respective dashboards.

5. What should I do if I face technical issues during an online course?

   If you encounter technical issues, try refreshing your browser or checking your internet connection. If the issue persists, contact support through the “Help Center.”