Help Center

How May We Help You?

Getting Started

Recover Account

Course search

Offer Letter

Study Loans

Visa Support

Couldn’t find what you are looking for?

icon Toll Free Support
iconEmail Us
icon

Getting Started

icon

Course Search

icon

Offer Letter

icon

Study Loans

icon

Visa Support

Getting Started

  1. How do I create an account on the platform?

    Click on the "Sign Up" button, fill in your personal details, and set a password. After submitting, you'll receive a One-Time Password (OTP) on your phone. Enter the OTP and submit it to complete your registration.

  2. What information do I need to sign up?

    You'll need a valid phone number, an email address, your full name, and a password. Depending on the services you choose, additional information such as your educational background may also be required.

  3. How can I navigate through the platform?

    You can either use the search bar to interact with the AI model for assistance or manually explore sections like Course Search or the Cost Calculator. Each section is clearly labeled to ensure easy navigation.

  4. What should I do after signing up?

    Once registered, you can explore courses, calculate living expenses for your destination, or start your application process right away.

  5. How can I update my profile information?

    Click on your name or avatar at the top right corner, then select "Edit Profile". Make your changes and save them to update your information.

Recover Account

  1. How do I recover my password if I forget it?

    Click on the "Forgot Password" link on the login page, enter your registered phone number, and follow the instructions sent to your phone to reset your password.

  2. What should I do if I can't access my account?

    First, try resetting your password. If the issue persists, contact Customer Support through the Help Center for further assistance.

  3. Can I recover my account using my email?

    Yes, if your email address is linked to your account, you can request a password recovery link to be sent to your email.

  4. How long does the account recovery process take?

    The process usually takes just a few minutes. In rare cases, it may take up to 24 hours if additional assistance is needed.

  5. What should I do if I don’t receive the password reset email?

    Check your spam or junk folder. If you still don’t see it, confirm you entered the correct email address and try resending the email. If the problem continues, please contact support.

Course Search

  1. How do I search for courses on the platform?

    Use the search bar on the homepage and enter keywords related to your desired course, such as the subject, location, or institution.

  2. Can I filter courses by subject or location?

    Yes, after your initial search, use the filters on the results page to narrow down options by subject, location, duration, and other preferences.

  3. How do I compare different courses?

    Select the courses you want to compare, then click the "Compare" button to see a side-by-side view of key details like fees, duration, and course structure.

  4. What should I do if I can’t find the course I’m looking for?

    Try using broader keywords or adjusting your filters. If you still can’t find the right course, contact our support team for assistance or alternative suggestions.

  5. How can I save courses I’m interested in?

    Click the "Save" or "Favorite" icon next to any course listing. You can view your saved courses in the Saved Courses section of your profile.

Offer Letter

  1. How do I receive my offer letter after applying for a course?

    Once your application is processed, your offer letter will be emailed to you You can also download it directly from the "My Applications" section of your account.

  2. What information is included in the offer letter?

    Offer letters typically include course details, start dates, tuition fees, conditions of the offer, and any additional requirements.

  3. How long does it take to get an offer letter?

    Processing times vary by institution but usually take from a few days to a few weeks. You’ll be notified on your dashboard and via email once your offer letter is ready.

  4. Can I download my offer letter from the platform?

    Yes, you can download your offer letter in the My Applications section. Find your course and click "Download Offer Letter."

  5. What should I do if there is an error in my offer letter?

    Contact the institution directly using the contact details provided in the offer letter, or reach out to our support team for help with corrections.

Study Loans

  1. How can I apply for a study loan through the platform?

    Go to the Study Loans section, choose a loan provider, and click "Apply Now." Complete and submit the application form with your details.

  2. What are the eligibility criteria for study loans?

    Eligibility varies by provider but usually requires enrollment in a course, meeting academic standards, and submitting valid identification and financial documents.

  3. How long does it take to get approval for a study loan?

    Approval timelines differ by provider, typically ranging from a few days to a few weeks.

  4. Can I compare different loan options?

    Yes, you can. Please contact us in advance if you wish to compare options from multiple banks. Keep in mind that applying for several loans at once may impact your credit score.

  5. What documents do I need to apply for a study loan?

    You typically need identification (such as a passport or ID), proof of enrollment, financial statements, and sometimes academic records.

Visa Support

  1. How can I apply for a student visa through the platform?

    Go to the Visa Support section, complete the visa assistance form, and upload the required documents. Our team will guide you through each step of the process.

  2. What documents are required for a student visa application?

    Common documents include your offer letter, proof of financial support, a valid passport, recent photographs, and completed visa application forms. Requirements may vary depending on the country.

  3. How long does the visa application process take?

    Visa processing times vary by country and season but generally range from a few weeks to a couple of months.

  4. Can the platform help me prepare for the visa interview?

    Yes, we offer visa interview preparation tips and mock interview sessions to help you prepare with confidence.

  5. What should I do if my visa application is rejected?

    If your visa is rejected, review the reasons carefully. Our support team can assist you with understanding the next steps, including options to appeal or reapply.

Couldn’t find what you are looking for?

Call or Email Us